An MSP business will almost always start as a smaller operation. That means your schedule is going to be packed. Sole proprietors may never truly get any time off. You’ve got to learn how to manage your time; but like anything that is important in professional life, this is something easier to conceive than achieve.
Strategies in Schedule Management
Different strategies may be more or less effective for your operation. Scheduling things will depend on priorities, budget, travel, and a lot of other things. Not all tips will best fit your operation. That said, the following suggestions may be worth considering even if you’re getting larger:
Find Ways of Delegating; If You’re the Sole Proprietor, Prioritize
Priorities are very important to have straight. Big clients may be a priority over smaller clients, but constantly brushing them off is going to have a negative impact. As a small business, delegation across personnel surface area is paramount. However, most SMBs start with just one or two people at the top, and so delegating directly is impossible. But that doesn’t mean you can’t outsource something here or there.
Understand Your Limitations Sufficiently to Say No When You Should
An MSP business is limited in certain respects. Sometimes you’ve got to make tough decisions about whether or not you should take on a new client or pay extra for marketing. Perhaps you need another employee, but their collateral cost in terms of training and salary would put you in a hard situation later.
You’ve got to weigh the pros and cons of all situations so you know where to make your move. Knowing your limitations allows you to understand operational boundaries and effectively work within them.
Life and Work Separation Is Hard for Small Operations; Learn to Manage This Reality
Say you’re running a small business and remodeling your kitchen at the same time. That remodel is expensive. You’re trying to go with a “Do It Yourself” approach to save $5k or $10k. But if your DIY aims cause you to miss a $20k client, then you’ve doubled your losses while trying to save.
Meanwhile, if you outsourced the home job, you would have more time, less stress, and greater profit. So, learn how to manage work and personal life separately in terms of delegation and scheduling.
Sometimes spending more money saves you more money, sometimes it doesn’t. Sometimes you need to give yourself a week or two off just for your mental health. Coming back refreshed makes you more capable than “burning the candle at both ends”, as the saying goes.
Efficient Scheduling Expands Productivity Collaterally
As an MSP business leader, when you prioritize, delegate, understand your limitations, and are able to separate personal requirements from occupational ones, resources are more likely to be maximized. Better resource use results in greater productivity, and altogether, this can initiate an upward spiral of operational positivity. If you’re having some operational issues, maybe work with a consultant on scheduling and figure out how you might shuffle some things around.