One of the biggest challenges of having top-performing MSP business employees is retaining them. After going through the whole hiring and onboarding process, your job doesn’t stop there.
The key to limiting loss of your top talent is by strengthening employee development and understanding your employees’ goals. It’s all about building an engaging company culture where your employees can envision meeting their career goals.
Do you have an employee retention plan in place that offers one-on-one career planning, ongoing training and an employee’s vision for the future?
Read more to learn how an employee retention plan can benefit your business.
Create a Person-Centered Retention Plan
Retaining your employees is critical for your long-term MSP business success. With the fierce competition for top candidates in the MSP industry, you want to ensure that you have turnover under control.
This is why it’s so important to invest in retention. By understanding what motivates each of your employees, you can make them feel valued. If you make a conscious effort toward understanding their individual career goals, interests and skill levels, you can create a clear employee retention strategy that will give your business tremendous benefits.
Commitment to Company Culture
Some businesses rely on their human resources departments for employee retention. In reality, to successfully retain your employees, you have to include all the departments and levels of your company. The owners, executives, and managers have to be on board with your operating principles and value system.
Promoting and practicing a strong company culture puts value on your people, strengthens teamwork, encourages forward-thinking and instills open communication. This helps your employees connect and engage with your company’s values and mission.
Provide Professional Development
Begin your professional development plan by asking your staff members to give you a self-assessment of their strengths, weaknesses, interests, values and future goals. When you go over the responses, consider these questions:
- What career opportunities interest the employee?
- What skills and technologies are important?
- Do the employee’s interests support your business vision and goals?
- What can you do in the short and long term to help your staff member meets his or her goals?
Once you understand your employees’ needs, you can offer professional development resources that further their careers. This lets them know you care about their career goals and future with your company. Here are a few professional development options you can offer:
- Workshops and seminars
- More responsibilities
- New projects
- Training programs
- Educational opportunities
- Volunteer programs
After you have these programs in place, ask for feedback from each employee. This helps you identify which professional development options are building employee skills, helping them improve personal performance, and building confidence to solve problems.
Use Your Best Efforts to Retain Top Talent
If your MSP business leadership practices and employee retention plan incorporate open communication, a positive company culture, and professional development opportunities, you have done what’s needed to retain your talent.
By devoting time, resources and energy toward cultivating and developing your team members, you’ll create long-term employee loyalty.