It does not matter what sort of MSP company you’re managing. The way you conduct yourself will “percolate” through operational ranks, affecting overall effectiveness.
There’s a reason real kings led armies in eras past. You may not be a king, but you’re the boss; you set the example. You can always do better. Following, we’ll explore some best practices to optimize the leadership you bring to your MSP:
Don’t Tune Out Reports You Don’t Want to Hear
Bad leaders “kill the messenger. Tuning out reports you don’t like, de-prioritizing them, or outright ignoring them is bad leadership. Taking out the negative reaction you have to such reports on those who provide them is even worse; it will scare staff away from giving you necessary info when they encounter it. Learn to accept and properly react to unwanted news.
Diversify Leadership Style: You Need More Than “One”
As an MSP company, you’ve got multiple facets of operation requiring diverse approaches. Some leaders just inspire through force. Others lead by adapting their style to fit the need of the situation.
There is visionary leadership which relies on inspiration, directive leadership which leaves hard decisions up to you, affiliative leadership which splits up responsibilities, participative leadership in which the leader goes “down in the trenches”, pacesetting leadership where the leader sets the pace, and coaching which helps exhort personnel to greater productivity.
There is also “hammer” leadership that uses fear and intimidation to force productivity. It’s the weakest, and should only be a last resort if a resort at all. Here’s the thing: you need to lean in and out of all leadership styles as appropriate.
Give Credit to Those for Whom Credit is Due: Don’t Be “Greedy”
Recognize managers and employees who make gains, don’t take all the credit just because you’re leading. If you do that, you’ll collaterally de-motivate personnel. Coding and programming is work. Recognize and celebrate victories of personnel.
Fear Motivation Expedites Speed and Mistakes, Try Something Else
Don’t motivate through fear unless you happen to be the dark lord Sauron, in which case it’s only a matter of time before some Hobbit drops a ring in your volcano. Listen, fear increases speed, but it also increases mistakes. It gets results, but they’re inferior to what they could have been.
Upskilled Leadership Invites Productivity
As an MSP company manager or another type of leader up the chain of management, always seek to improve effectiveness in leadership. Don’t lead through fear, give credit where it’s due, use different styles of leadership, and avoid killing the messenger; bad reports give you the opportunity to react quicker. Such steps should help you lead more effectively overall.