Employee satisfaction contributes to natural MSP business profitability, efficiency, and overall longevity. The more satisfied your employees, the better things are going to go for you. However, getting to this point will require dedicated effort on the part of management.
General Employee Satisfaction Strategies
Owing to the nature of IT, there’s a level of potential passion and ambition which may define your staff. You want to lean into that and refrain from forgetting about it. Certainly, all IT operations are a little different, but those talented enough to make their employment worthwhile should never be treated as cogs of a machine, but as mutual partners in a profitable institution. With that in mind, consider the following employee satisfaction strategies:
Determine Existing Levels of Engagement
First, how engaged are your employees, and how engaged are customers? Either area of engagement is impactful. For example, if your employees must continuously engage with unsatisfied customers, that’s going to negatively affect your retention statistics.
Meanwhile, if you are never engaged with employees, that’s also bad for retention. Ideally, employees shouldn’t have to engage beyond job responsibilities with customers, and management should engage with employees as necessary for the most harmonious forward operations. The word to apply here is: transparency.
Secondly, employees should themselves be willfully engaged in operations from several angles, including output, camaraderie with other workers, and customer service. If there’s no engagement from any angle, that’s an issue. However, determining what engagement defines MSP operations regularly is key in gauging an expected level of employee retention over the long-term.
Design Avenues for Feedback, and Facilitate External Team Involvement
Your MSP business needs to have means of acquiring feedback from employees; some trends, negative or positive, are invisible otherwise. Also, employees will likely stay with you longer when they’re involved with one another outside your traditional working environment. Group activities for nothing other than fun and fellowship should exist for your MSP–that facilitate legitimate culture surrounding operations.
Assure a Career Path Exists, and Recognize When Employees Do Good Work
Those who work for you over the long-term should rest secure in the knowledge their daily grind is expanding their profit into the future. They need a clear career path. Also, when employees do well, recognize it across your operation. These things give workers a reason to stick around.
Developing Natural Employee Satisfaction
As an MSP business manager or leader, there’s a higher likelihood good employees will stick around longer when you understand how engaged existing customers are, provide avenues for employee feedback, make it possible for team involvement to extend beyond just the office, provide a clear career path, and openly recognize good work. As a rule of thumb, put yourself where they are, and treat them how you’d expect to be treated in their shoes.