A Coaching Culture
Your MSP company will likely be more successful and retain employees longer if you’re savvy enough to incorporate coaching protocols throughout operations. If you think about it critically, it’s easy to see why. A coaching experience builds rapport, relationship, and passion. It inspires, enervates, and drives individuals. This isn’t just rhetoric. There’s a study out there which found that about two out of three millennials were more likely to stay with a company that had some kind of mentoring program for five or more years. That’s considerable. Millennials have a reputation for treading water at a job for around six months before throwing in the towel and blaming it on something else. Yes, that’s an overgeneralization, but you get the idea. There are far fewer long-term, dependable employees in the current hiring pool than it seems there used to be.
Many young people and high-minded tech geniuses today just don’t see themselves staying at one job too long. They see it as a means to an end. Getting over this involves helping them to see where they could be and how to get there. Mentors come in here.
When management staff has a mentor focus, they’re more apt to take millennial employees “under their wing” and give them a future goal— a career path. Those in the technology industry are in an ebb and flow of financial profitability. Naturally, many new hires today are just looking to climb a ladder. Show them that if they climb your ladder, they can get where they want. Mentor them. Build a relationship with them. Make it comfortable and desirable for them to stay, and you’ll likely get them to, at the very least, become mature investments. Your MSP company will necessarily have big costs, and keeping it profitable requires maximizing all investments.
Several things you can do to encourage mentor culture throughout your organization include:
- Assessing the situation to design mentor strategy
- Implementing incentive coaching policies
- Coaching your coaches
Your first move is going to be assessing your current operational situation. What policies define your MSP? What kind of corporate culture do you have? What opportunities for mentoring are there and how can this best be achieved? Answer these questions, and you’ll be able to design protocols which can be implemented.
Implementing Incentive Coaching Policies
You want to incentivize management personnel as a means of motivating them toward mentoring. Have them log mentoring meetings. Find a way to reward them when they help employees do better in your company.
Coach Your Coaches
External coaching for your management team as pertains to coaching internal employees may initially be necessary. This gives them a standpoint from which to develop their own coaching style. It’s hard to be creative in areas where you’re not naturally suited to perform. But anyone who can communicate can coach; it just requires finding the right personal frequency to meet with teammates.
Achieving Better Employee Retention
If you design coaching programs with enough care and enable managerial personnel to properly coach, you are more likely to retain employees such that hiring investment matures. Looking into coaching protocols is a great way that you can cost-effectively maximize the internal operations of your MSP company.