The backbone of any MSP business is neither software nor hardware, but manpower. A quantum computer is useless without an operator to put its digital horsepower to work. But not all operators are created equal. You’re looking for an Elon Musk, not some funky character out of a sitcom. But how do you get that kind of help?
To Find the “Right Stuff”, You’ve Got to Know What to Look For
Well, there are a number of ways; asking the right questions during the interview definitely comes to mind. Here are a few strategies to use in defining the sort of questions you ask as you’re bringing on new partners across your MSP’s personnel team:
Ask Previous Experiences in Similar Businesses and Employee Management Preferences
With a resume, you can see who previous employers were. Ask about what the employee’s experience there; they’ll collaterally reveal things bout themselves. Also, ask about management preferences for similar revelation, and to know if what you do already will be a good fit.
See How They’d Handle Certain Problems Specifically Related to Their Position
An MSP business will have its own unique way of doing things. Prioritization is one of the most important skills new IT employees can have. So give them a few problems that regard prioritization. Some tasks are definitely more important than others. Also, when your new hire is for a specific position rather than perhaps a few different ones, you want to ask specific questions pertaining to that job to see how they would respond.
Inquire As To Their Goals–Are They Looking At the Position “Long-Term”?
Some workers are just looking to fill a gap between a previous job and a future career goal. That may actually be a good fit for some position with a very low career “ceiling”. If you’re hiring someone to be your long-term partner, though, that’s not a good thing to hear. So ask if they’re planning on sticking around for a few years or if they’re just going to tread water with you until they find something else.
Figure Out Their Hot Buttons: Ask What Their Non-Negotiable Items Are
All human beings have “hot button” issues. You don’t want those to impact productivity or operational security. To get around this, simply figure out the hot button issues of new hires in the interview process. In terms of IT, there may well be conventions of coding or software core to the company that rubs a potential new employee the wrong way. Okay then, they don’t get priority over other candidates. Figure out if any hidden problems like this exist.
When You Ask the Right Questions, You Get the Right Answers
When it comes to the personnel of your MSP business, hiring the right ones from the outset is quite recommendable. Ask about previous experiences, as well as their management preferences. Give them a few problems to solve, see what their goals are, and know any hot buttons before they get pressed. Interviews that figure out the right balance here in terms of pre-hire interview questions should bring on better employees with increasing reliability.