Everyone dreads the onboarding process. However, your MSP business can accelerate this process with a little bit of strategic preparation. Put in the work necessary to accelerate your onboarding process, and your new hires will likely be pleased to the extent that they ultimately stick with your company across the long haul, hiking your retention rate all the more. Here’s how to do it:
Recognize the Importance of a Fast and Seamless Onboarding Process
The sad truth is the typical MSP business has a flawed onboarding process that has the potential to alienate new hires right off the bat. If your company’s onboarding process is in any way flawed, it is time to be proactive and make some changes. You can accelerate the onboarding process by providing new hires with the treatment and facilities they covet. New hires are looking for clear communication, socialization, seamless onboarding, and clarity in regard to their future at the company.
Sweat the Small Stuff of the Onboarding Process
There is a difference between onboarding and orientation. Orientation involves paperwork and other formalities, helping new hires learn about the business and its culture. Onboarding is more of an elaborate process during which the employee settles in at the business. It will likely take several months or even upwards of an entire year for new hires to adapt to the company’s unique culture.
A 1-on-1 session during onboarding gives new hires the opportunity to get to know colleagues, managers and others at your company. These sessions lay the groundwork for successful relationships to be built, ultimately setting the stage for a happy new hire and a higher retention rate. It is even worth considering implementing a “buddy” program for orientation so the new hire always has someone familiar by his or her side while soaking up the absolute avalanche of information presented to them during the onboarding process.
Map Out a Potential Future
Though no one can predict the future, it will certainly help to map out the new hire’s future, ultimately increasing the chances he or she will stick around for the long haul. This process establishes goals and makes it easier for new hires to achieve those goals. Set milestones, dangle positive reinforcement, and your new hires will be inspired to reach those goals, ultimately helping your business expand and recent personnel additions rise through the ranks.
Above All, Consider the Perspective of the New Hire
When in doubt, take a look at your company from the perspective of an employee who is being onboarded. Consider what such an employee expects from the onboarding process. If the onboarding process proves disappointing in any way, it will negatively affect your MSP business’s brand, retention rate, and bottom line. Continue to update your company’s onboarding process with the perspective of your new hires squarely in mind, and you will find the experience proves that much faster and effective.